Author Topic: Overweight Charge: Is it fair?  (Read 2098 times)

Offline Magic Wand

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Overweight Charge: Is it fair?
« on: August 23, 2010, 08:09:34 am »
from The Consumerist

Nail Salon Charges Overweight Customers $5 More
By Chris Walters on August 23, 2010 9:30 AM 0 views

A Georgia woman says a local nail salon padded her bill by $5, and when she asked what the charge was for, she was told it was because she was too fat for their fancy-fragile salon chairs: "[The salon manager explained] the surcharge was due to costly repairs of broken chairs by overweight customers. She said the chairs have a weight capacity of 200 pounds and cost $2,500 to fix."

The woman told the local news that she was humiliated by the experience, but the salon owner says she tried not to make a big deal out of it (except for the "you're too fat" part):

    [The manager] said she refunded the $5 surcharge, and told [the customer] to take her business elsewhere.

    "I didn't want to argue with her about $5. I wanted to make her pleased with her service," [the manager] said. "I whispered ... I said, 'I'm sorry, next time I cannot take you.'"
"It is the mark of an educated mind to be able to entertain a thought without accepting it." --Aristotle, Greek philosopher

Доверяй, но проверяй

Offline BmoreAkuma

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Re: Overweight Charge: Is it fair?
« Reply #1 on: August 23, 2010, 09:10:33 am »
from The Consumerist

Nail Salon Charges Overweight Customers $5 More
By Chris Walters on August 23, 2010 9:30 AM 0 views

A Georgia woman says a local nail salon padded her bill by $5, and when she asked what the charge was for, she was told it was because she was too fat for their fancy-fragile salon chairs: "[The salon manager explained] the surcharge was due to costly repairs of broken chairs by overweight customers. She said the chairs have a weight capacity of 200 pounds and cost $2,500 to fix."

The woman told the local news that she was humiliated by the experience, but the salon owner says she tried not to make a big deal out of it (except for the "you're too fat" part):

    [The manager] said she refunded the $5 surcharge, and told [the customer] to take her business elsewhere.

    "I didn't want to argue with her about $5. I wanted to make her pleased with her service," [the manager] said. "I whispered ... I said, 'I'm sorry, next time I cannot take you.'"
Hmm I don't what to think about this. Should they change their entire outlook to appeal to more overweight woman? What if they don't have as many "overweight customers"? Also how do they know she is "over 200"? Does each customer have to use a scale? I guess the woman looked husky/big or whatever.


NINJA EDIT: I stand corrected



Now how do they know that chair need repair based on the overweight customer? It could be that the chairs are iunno crappy to begin with. Now how does $5 dollars cover for chairs that cost $2500 for repair? One point that was brought up was "undisclosed fees". Come to think of it they are charging extra for something that isnt disclosed prior to the customer knowing.

With these choices, I felt that the American black man only needed to choose which one to get eaten by; the liberal fox or the conservative wolf because both of them will eat him.

Offline jefferson L.O.B. sergeant

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Re: Overweight Charge: Is it fair?
« Reply #2 on: August 23, 2010, 03:35:22 pm »
If someone is selling bootleg P90X DVD's oustide/inside the salon; then you know it is a scam! 8)

Offline Magic Wand

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Re: Overweight Charge: Is it fair?
« Reply #3 on: August 23, 2010, 06:40:36 pm »
How much would you charge these ladies?
"It is the mark of an educated mind to be able to entertain a thought without accepting it." --Aristotle, Greek philosopher

Доверяй, но проверяй