from The Consumerist
Nail Salon Charges Overweight Customers $5 More
By Chris Walters on August 23, 2010 9:30 AM 0 views
A Georgia woman says a local nail salon padded her bill by $5, and when she asked what the charge was for, she was told it was because she was too fat for their fancy-fragile salon chairs: "[The salon manager explained] the surcharge was due to costly repairs of broken chairs by overweight customers. She said the chairs have a weight capacity of 200 pounds and cost $2,500 to fix."
The woman told the local news that she was humiliated by the experience, but the salon owner says she tried not to make a big deal out of it (except for the "you're too fat" part):
[The manager] said she refunded the $5 surcharge, and told [the customer] to take her business elsewhere.
"I didn't want to argue with her about $5. I wanted to make her pleased with her service," [the manager] said. "I whispered ... I said, 'I'm sorry, next time I cannot take you.'"